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[quote=Admin]I tried to call them to let them know that I wanted to get transferred to another branch and it took about 20 minutes to get a hold of the right person. They have a phone system that's very Byzantine and elusive. I finally got a hold of the head director of the whole enchilada and he was basically very abrupt and cold to me. That broke my heart because I had known him from another program I used to go to a long time ago and he had been nice to me. He criticized the way my phone worked. He told me he would call the IOP program that I've been currently going to and they did not get back to me. We ended up calling my old counselor there my roommate and me ended up calling him. My roommate expressed concern about the way the mental health workers were treating me and he got very defensive and sounded off at my roommate about how much he didn't appreciate my roommate saying things about the workers. I got back on the line and apologized for Bruce. But after I hung up I got very upset again and I thought this is not right. My roommate is looking out for me my roommate is interested in my best interest very unlike what they are interested in -just their money and their own business and their own little club of a program. The counselor ended by saying he was going to hang up on my roommate and try to get me a ride to program today but I refused. I'm not going back there ever again. My own mental wellness process works for me. I welcome guests here and I welcome registered members. I'm thinking of having a zoom meeting tonight at 7:00 p.m. Pacific. The topic will be open sharing about mental health issues. You can also feel free to talk about your experiences and treatment. Cerol[/quote]