Another comment I would like to make is this:

I take everybody seriously but when I understand that someone is upset or having trouble with their neurosis or psychosis or emotional or mental upset, I need to keep in mind that it's very often not about me especially when they're attacking me verbally or emotionally.

Only six Psychiatric Emergency Response Team PERT officers are in the Police Force. For my County!
NO WONDER THERE'S SO MUCH BURNOUT.
This from someone my roommate and I know. He has a mental illness.
You can imagine how it affects people who are out of control with psychoses.